PRIVACY POLICY

Privacy Policy

Eventsly.ca (“Eventsly,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit Eventsly.ca, purchase tickets, register for an event, contact us, or otherwise use our services.

By using Eventsly.ca or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The personal information we collect depends on how you interact with Eventsly and may include:

Information You Provide to Us

When purchasing tickets, registering for an event, contacting us, or using our services, we may collect:

Full name
Email address
Telephone number
Billing and contact information
Ticket and event registration information
Selected ticket category, section, seat, or other event preferences
Order and transaction information
Information provided when communicating with our customer support team
Other information you voluntarily provide to us

For certain events, additional information may be requested where reasonably necessary for registration, event administration, accessibility, eligibility, or other event-specific purposes.

Information Collected Automatically

When you access Eventsly.ca, certain technical information may be collected automatically, including:

IP address
Browser and device information
Operating system
Pages visited and interactions with our website
Date and time of visits
Referring websites or links
Cookies and similar technologies

This information may be used for website operation, security, troubleshooting, analytics, fraud prevention, and improving our services.

2. How We Use Personal Information

Eventsly may use personal information to:

Process ticket purchases and event registrations
Provide electronic tickets, QR codes, confirmations, receipts, and event-related communications
Process cancellations and refunds where applicable
Provide customer support
Administer ticketed events
Verify tickets and facilitate event admission
Communicate important event information, including changes, postponements, or cancellations
Prevent fraudulent or unauthorized transactions
Maintain the security and integrity of our website
Maintain transaction and business records
Meet accounting, tax, regulatory, and legal obligations
Improve our website, services, and customer experience
Send promotional communications where permitted by applicable law and consent requirements

We will not use personal information for materially different purposes without obtaining additional consent where required by law.

3. Payment and Credit Card Information

Online payments made through Eventsly.ca are processed by Stripe, our third-party payment processing provider.

When you enter credit or debit card information during checkout, payment information is transmitted to and processed by Stripe through its secure payment infrastructure.

Eventsly does not sell your payment information or personal information.

Eventsly does not require access to your complete credit or debit card number or card security code (CVV) for the normal administration of your ticket order.

Eventsly may retain limited transaction information provided through the payment process, such as:

Transaction or payment reference
Payment status
Amount paid
Refund information
Payment method type
Limited payment details made available by Stripe

This information is used for purposes such as confirming payments, processing refunds, responding to customer inquiries, reconciling transactions, preventing fraud, and maintaining required business records.

Payment information processed by Stripe is also subject to Stripe’s own privacy and security practices.

4. Event Organizers

Eventsly provides ticketing and event-related technology services for independent event organizers.

When you purchase a ticket or register for an event, information reasonably necessary to administer that event may be made available to the relevant event organizer.

This may include:

Your name
Contact information
Ticket or registration details
Ticket category
Seat or section information
Order status
Information reasonably required for event admission or administration

Event organizers may require this information to manage attendee lists, verify admission, communicate essential event information, provide event services, or respond to customer inquiries.

Event organizers are responsible for handling personal information made available to them in accordance with applicable privacy requirements.

Eventsly does not authorize event organizers to use information received through Eventsly for unrelated purposes contrary to applicable law.

5. We Do Not Sell Personal Information

Eventsly does not sell, rent, or trade customer, attendee, or purchaser personal information.

Personal information is disclosed only where reasonably necessary to operate our ticketing services, process transactions, administer an event, comply with legal obligations, protect our services, or as otherwise described in this Privacy Policy.

6. Service Providers

Eventsly relies on selected third-party technology and service providers to operate Eventsly.ca.

These may include providers of:

Website hosting and infrastructure
E-commerce and ticketing technology
Payment processing
Email delivery
Customer communications
Website security
Analytics
Technical support and maintenance

These providers may process limited personal information where necessary to provide their services to Eventsly.

7. Cookies and Similar Technologies

Eventsly.ca may use cookies and similar technologies necessary to operate and improve the website.

These technologies may be used to:

Maintain website and checkout functionality
Remember user preferences
Maintain shopping carts and website sessions
Improve website performance
Understand website traffic and usage
Detect and prevent security threats
Measure marketing effectiveness where applicable

You may manage cookies through your browser or other consent controls provided on our website. Disabling certain cookies may affect website functionality.

8. Marketing Communications

Where permitted by applicable law, Eventsly may send information about upcoming events, promotions, ticket releases, or Eventsly services.

Where consent is required, marketing communications will be sent in accordance with applicable Canadian requirements.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the communication or by contacting Eventsly.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional communications relating to tickets you have purchased.

9. How We Protect Personal Information

Eventsly uses reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of personal information under our control.

These safeguards are intended to protect personal information against unauthorized access, disclosure, loss, theft, misuse, alteration, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require access for legitimate operational purposes.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

10. Data Storage and Processing

Eventsly and its service providers may store or process personal information using systems located in Canada or other jurisdictions.

Where information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.

We take reasonable steps appropriate to our operations to protect personal information entrusted to us.

11. Retention of Personal Information

Eventsly retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legitimate operational, accounting, tax, security, dispute-resolution, and legal requirements.

Retention periods may vary depending on the type of information and transaction.

When personal information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized, subject to applicable legal and operational requirements.

12. Your Privacy Rights

Subject to applicable law, you may request access to personal information Eventsly holds about you.

You may also request correction of inaccurate or incomplete personal information.

Where processing depends upon your consent, you may withdraw that consent subject to applicable legal, contractual, and reasonable notice requirements.

To make a privacy-related request, contact us at support@eventsly.ca. We may need to verify your identity before processing certain requests.

13. Children and Minors

Eventsly may sell tickets for events that are open to children and families.

Where personal information relating to a minor is required, it should be provided by or with the authorization of a parent or legal guardian where appropriate and required by applicable law.

Eventsly does not knowingly seek to collect children’s personal information for purposes unrelated to providing requested ticketing or event services.

14. Third-Party Websites and Services

Eventsly.ca may contain links to event organizers, venues, social media platforms, sponsors, or other third-party websites.

Eventsly is not responsible for the privacy practices, security, or content of independent third-party websites and services.

We encourage customers to review applicable third-party privacy policies before providing personal information directly to those parties.

15. Privacy and Security Incidents

If Eventsly becomes aware of unauthorized access to, disclosure of, or loss of personal information under our control, we will assess the circumstances and take reasonable steps to contain, investigate, and address the incident.

Where notification or reporting is required under applicable privacy law, Eventsly will take appropriate steps in accordance with those requirements.

16. Privacy Questions, Requests and Complaints

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have concerns regarding how your information has been handled, please contact us:

Eventsly.ca
Email: support@eventsly.ca
Website: www.eventsly.ca

We will review privacy-related inquiries and complaints and respond within a reasonable period in accordance with applicable requirements.

17. Changes to This Privacy Policy

Eventsly may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, service providers, or applicable legal requirements.

The updated policy will be published on Eventsly.ca and the “Last Updated” date will be revised accordingly.

We encourage customers to review this Privacy Policy periodically.

18. Applicable Privacy Laws

Eventsly handles personal information in accordance with applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

Last Updated: September 12, 2026

Privacy inquiries: support@eventsly.ca